Terms and Conditions

  • All services purchased from Pilates EQ must be preceded by the applicant acknowledging, by way of completing a waiver form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Pilates EQ, its owners/ partners, directors, managers, instructors and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property. If purchasing packages that require payments to be made in installments or recurring payments, the applicant agrees to approve such installments be made by credit card on the dates as predetermined in the services contract. 



  • Payment for services are due at the time of booking.
  • Prices are in CDN $ and are subject to 5% GST.  Prices may change without notice.
  • We accept cash, cheque, Interac, Visa and MasterCard and are not responsible for any fees, charges and exchanges rates levied by financial institutions or Credit card companies.
  • As we have a 24 hour cancellation policy, we require credit card payment information that will be used in case of a missed appointment with insufficient notice given.
  • Returned cheques will be subject to a $25.00 service charge

Refund or Exchange Policies

  • Group classes single and multi visit passes are non refundable and have stated expiry dates (coincide with session dates). Unused visits can be transferred to a person of your choice with original expiry dates maintained.  There are no refunds for non use. 
  • Packages for private, semi privates or open studio training are non refundable but can be transferred to another individual with original expiry dates maintained. There are no refunds for non use.
  • Products may be returned within 14 days for exchange only.  Returns are valid only for products that have not been opened, used or damaged.  Clothing and digital products are not eligible for return or exchange.
  • Products that are defective or damaged may be returned immediately for exchange only.
  •   Sale items are final sale only