About Our Studio

Studio courtesy rules

  • Please arrive a few minutes early for your appointment or class.
  • Please turn off cell phones prior to a session. Grant yourself quiet time. Focus on yourself and your body movements quietly.
  • Clean all mats and equipment surfaces after each use using the supplies provided.
  • Please reschedule your appointment if you are unwell.  24 hour notice is requested for cancellation as we book our time to help you in your practice. 

Apparel and mats

  • Wear comfortable stretchy clothing that is not too loose so that the instructor can see the movement of your body.
  • Please leave outdoor footwear in the reception area.
  • Pilates is ideally done barefoot or in Toe Sox with non-slip grips (available at the studio). If you are experiencing foot funguses please wear socks.
  • Avoid all perfumes including scented lotions, deodorants and soaps
  • We provide Pilates mats and props for classes, but you are welcome to bring your own mat or towel to place on top of ours should you wish.

Appointments cancellations (Private, semi–private )

  • 24 hour cancellation notice is required for all appointments.  Cancellations without appropriate notice or no shows will be considered used and the full fee of the session charged.  

Group classes cancellations

  • We appreciate your help in cancelling your reserved spaces as early as possible so that it can be open for someone else to use. You can exchange an inperson class for  a VIRTUAL class if you have provided 24 hours notice to cancel.  Please email the studio to be placed in a class or receive a recorded class to view.
  • Late admittance to classes is at our discretion for the safety of our clients.
  • No shows for reserved spots are unfortunate as the spot can go unused and as a result must be charged as if the class was attended.  While we understand that emergencies can happen, if the no shows become a repeat occurrence a additional no show fee of $15 maybe charged.

Classes changes and cancellations

  • Pilates EQ reserves the right to cancel or combine classes, change teachers or limit class enrollment.  Classes may be cancelled if there is insufficient enrolment.  We will make every effort to notify you of a cancellation prior to the class date. 
  • Programming may be reduced or cancelled during special events, holiday periods, scheduled maintenance and emergency circumstances.